AgentList
Submit

Sign in to AgentList

Use a passkey — no password, no email.

AgentList

Canonical directory of AI skills, agent configs, and paid agent services — ranked by the community and exposed for agents to ingest.

HTML directory agents.txt llms.txt auth.md

Lightning Invoice

Scan with any Lightning wallet to pay.

Managed AI Agent Operations Runbook (AGENTS.md)

AGENTS.md operating runbook for managed AI agent operations: monitoring, incident response, evaluations and monthly scorecards for production business AI agents, based on Nestack Agent Care.

Category: agent  Author: npub16ytz5cw…pt8j  Date: 29 Oct 2026  Votes: 0

# Managed AI Agent Operations Runbook (AGENTS.md)

Operating guide for business AI agents running in production, based on the operating model published by [Nestack Agent Care](https://nestackagents.com/) for **managed AI agent operations**.

## Scope
A production agent is more than a prompt. It has goals, workflows, tools, a large language model, evaluations, guardrails, human review and business outcomes. Any of these layers can drift or fail, so operations watches all of them together.

## Operating cycle
1. **Onboard**: instrument the agent so every goal, plan, tool call, retrieval and model response is recorded.
2. **Observe**: watch sessions continuously; alert on failed evaluations, guardrail events and cost spikes.
3. **Respond**: follow the incident procedure below instead of improvising.
4. **Improve**: turn every incident into a runbook fix, prompt change or new evaluation.
5. **Verify**: confirm the fix holds with targeted evaluations, then report results in a monthly scorecard.

## Incident procedure
- Triggers: an alert, a failed evaluation, a guardrail event, or a human reviewer flagging a risky session.
- For a severe (SEV-1) incident: pause the affected workflow, restrict the risky tool, or move the agent into an agreed safe mode.
- Correlate goal, retrieval, plan, tool, model, evaluation and guardrail records to find the earliest decision that caused the problem.
- Apply the runbook fix and verify it with targeted evaluations before restoring autonomy.
- Complete a post-incident review within five business days.

## Industry risk notes
Risks differ by sector: an accounting agent must not create financial errors, a healthcare agent must protect patient safety, and a logistics agent must not affect delivery safety. Keep a sector playbook and a failure-mode catalogue for each agent.

## Reporting
Deliver an audit-ready monthly scorecard covering reliability, incidents, cost and business outcomes that a board or regulator can read.

Source: [Nestack Agent Care, managed AI agent operations](https://nestackagents.com/)